Retrieve incident context
Domain-specific RAG
Built retrieval over historical incident information to bring relevant prior events into root-cause analysis.
Multi-Agent Orchestration for Autonomous Root-Cause Analysis
Retrieval and agent workflows that bring incident history into investigation and triage.
SYSTEM OVERVIEW
the pieces, connected.
A public sketch of the documented components and workflow. Internal interfaces are omitted.
Download full-resolution SVGTHE PROBLEM
Where the work started.
Incident investigation depends on context scattered across historical records. Teams need to find related events, identify patterns and form useful root-cause hypotheses.
MY CONTRIBUTION
What I built.
- Engineered multi-agent workflows for incident investigation and context gathering.
- Built a domain-specific RAG pipeline over historical incident information.
- Used retrieval and agent orchestration to support alert prioritization, pattern identification and root-cause hypotheses.
How the system comes together.
Coordinate investigation
LangChain · CrewAI
Engineered incident-management agents and orchestration for investigation and alert prioritization.
Support a useful next step
Historical patterns · root-cause hypotheses
Connected incident history with agent workflows to identify patterns and produce context for triage and root-cause investigation.
60%less manual triage time
Supported incident investigation with historical context and automated parts of the manual triage workflow.
Selected work from my engineering role at ServiceNow. Impact figures are reported from this work; the companion examples below use synthetic data.
Inspect the work behind the explanation.
Classification accuracy, coverage and abstentions
A new, runnable example that scores saved predictions against expected outputs. It uses fictional data and illustrates evaluation mechanics; it does not reproduce the production system or substantiate the impact figures above.
python3 evaluate_outputs.py incident-triage.json report.jsonPython 3.10+ · Standard library only · Includes fixtures, metric definitions and tests